Urbanmice
Business
Services

Teachers Pensions MD

"The team worked tirelessly with the existing Management Team to embed a Performance Management framework into the Operation.

Opportunities to increase capacity and efficiency were identified and managed throughout the twelve months they worked with the Capita Team. Their drive to deliver the benefits and take our people with them on that journey was impressive.

I am sure that the foundations for delivery would not be as solid as they are today without this programme of operational excellence."

First Assist / Operations Manager

"They assisted our organisation with many BPR opportunities and helped us achieve some organisational changes together with smarter working opportunities.

They provided us with the skills and confidence to continue developing our processes and this has aided both my organisation and myself personally. They were extremely personable and very quick to deliver changes throughout their time with us."

Emily Carter / Founder

"They know how to drive and deliver results whilst operating within the rules of governance, placing an equal focus on results, process and quality, They are creative thinkers with the ability to bring things to life for people by walking in their shoes.

They empower people and are not afraid to take risks through giving people development opportunities and encouraging them to progress. They are demanding, encouraging, challenging and pragmatic and always bring people along on the journey, communicating change through different strategies and models. ."